Terms of Service

1. Agreement to Terms

Welcome to garmlen.com. These Terms of Service govern your access to and use of our website, products, checkout services, order processing, customer support, and related services operated by Garmlen. By browsing our website, placing an order, or contacting us for support, you agree to these Terms of Service.

2. Company Information

This website is operated by Garmlen. Our contact information is contact@garmlen.com, +1(303)274-0214, and 6595 W 14th Ave, Ste 201, Lakewood, CO 80214, US. If you have questions about these Terms, your order, payment, shipping, return, refund, or privacy matters, you may contact us through the information provided above.

3. Website Use

You agree to use garmlen.com only for lawful shopping, browsing, account, payment, and customer service purposes. You may not misuse the website, interfere with website security, attempt unauthorized access, submit false information, abuse promotions, or use our website in a way that may damage Garmlen, other customers, service providers, or payment partners.

4. Product Information

We make reasonable efforts to display product descriptions, photos, colors, sizes, prices, and availability clearly. However, product images may appear slightly different due to screen settings, lighting, photography, or display differences. Product availability may change without notice, and we reserve the right to correct errors or update product information when necessary.

5. Product Return Standards

Product-related return conditions, inspection standards, acceptable try-on requirements, non-returnable conditions, and refund eligibility are explained in our Return Policy. Please review that policy before submitting a return request, as returns must meet the stated requirements to be accepted.

6. Orders and Acceptance

Placing an order on garmlen.com does not automatically mean the order has been accepted. We may review orders for payment confirmation, product availability, shipping feasibility, fraud risk, address accuracy, or other operational reasons. We reserve the right to cancel or refuse an order when necessary.

7. Pricing and Currency

All prices, order totals, shipping fees, taxes where applicable, refunds, and payment adjustments are processed in United States Dollars (USD), unless otherwise clearly stated at checkout. If your bank, card issuer, PayPal account, or digital wallet uses another currency, conversion rates or extra fees may be applied by your payment provider.

8. Payment Terms

Payments must be completed through the payment methods available at checkout. We may support card payments, PayPal, digital wallets, and other available payment options shown on the checkout page. Payment security, failed payments, refunds to original payment method, and payment dispute handling are explained in our Payment Policy.

9. Payment Verification and Fraud Review

To protect customers, Garmlen, payment processors, and service providers, we may review payment status, billing information, shipping information, order history, risk signals, and communication records. Orders may be delayed, canceled, or refunded if payment cannot be verified or if suspicious activity is detected.

10. Shipping and Delivery

We provide global shipping services for eligible orders. Shipping coverage, processing time, estimated delivery time, shipping fees, free shipping rules, tracking information, customs terms, and delivery responsibility are explained in our Shipping Policy. Delivery estimates are not guaranteed and may be affected by carrier, customs, weather, address, or other external conditions.

11. Tracking and Delivery Evidence

After shipment, tracking information may be provided by email or through our order tracking page. For order support, delivery questions, payment disputes, or chargeback review, we may rely on shipping records, tracking numbers, delivery confirmation, customer communication, return records, and related order evidence.

12. Returns and Refunds

Return periods, return steps, return shipping responsibility, damaged or incorrect item reporting, inspection standards, refund approval, and refund timing are explained in our Return Policy. Approved refunds are generally returned to the original payment method within the stated refund timeframe after approval.

13. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, missing items, or incorrect, please contact us promptly at contact@garmlen.com with your order number, product photos, packaging photos, shipping label photo, and a short explanation. We may review the evidence and provide a reasonable solution according to our Return Policy.

14. Privacy and Data Protection

We collect and use customer information to operate the website, process orders, arrange shipment, provide support, manage payments, review returns, prevent fraud, and comply with legal obligations. Details about HTTPS, TLS/SSL, payment data protection, data retention, GDPR-related rights, and privacy practices are explained in our Privacy Policy.

15. Customer Responsibilities

You are responsible for providing accurate order information, including your name, email address, phone number, billing information, shipping address, and any required delivery details. Garmlen is not responsible for delays, failed delivery, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Garmlen is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, delayed delivery, unavailable products, payment provider issues, third-party service interruptions, customs delays, or events beyond our reasonable control.

17. Governing Law and Court Jurisdiction

These Terms of Service shall be governed by and interpreted according to the laws of the country, state, province, or region where Garmlen’s business address is located, without regard to conflict of law principles. Any dispute, claim, or legal proceeding related to these Terms, your order, payment, delivery, return, refund, or use of garmlen.com shall be handled by the competent courts with jurisdiction over 6595 W 14th Ave, Ste 201, Lakewood, CO 80214, US, unless applicable consumer protection law requires otherwise.

18. Updates to These Terms

We may update these Terms of Service from time to time to reflect changes in our website, policies, payment methods, shipping services, legal requirements, or business operations. The updated version will be posted on garmlen.com. Continued use of our website after updates means you accept the revised Terms of Service.