Return and Refund Policy

1. Return Period

At Garmlen, we want customers shopping through garmlen.com to feel confident when purchasing women’s clothing. If you are not satisfied with your order, you may request a return within 30 days of receiving your order. Return requests submitted after this 30-day period may not be accepted.

2. Return Eligibility for Women’s Clothing

Returned clothing items must be in clean, unwashed, unaltered, and resalable condition. Customers may try on clothing indoors in a clean environment to check size, fit, and style, but the item must remain suitable for resale. Items should be returned with original tags, packaging, accessories, and any included items where applicable. Returned items must not show signs of perfume, makeup, deodorant marks, stains, pet hair, odors, washing, damage, outdoor use, or extended wear.

3. Non-Returnable Conditions

We may refuse a return if the item is washed, altered, damaged after delivery, missing major accessories, or returned in a condition that cannot be reasonably resold. Items that are clearly marked as final sale, clearance, intimate apparel, or non-returnable on the product page may not be eligible for return unless they arrive damaged, defective, or incorrect.

4. Return Request Process

To start a return, please contact us at contact@garmlen.com within the return period. Include your order number, the item you wish to return, the reason for return, and clear photos if the item is damaged, defective, incorrect, or has a quality issue. Please do not send items back before receiving return instructions from us, as unauthorized returns may not be accepted.

5. Return Shipping Fees

If the return is caused by our error, such as a wrong item, damaged item, defective item, or missing item, Garmlen will provide a reasonable return solution, which may include a return label, replacement, refund, or other appropriate support. If the return is due to customer preference, size selection, fit issue, color choice, change of mind, or incorrect address provided by the customer, the customer is responsible for the return shipping cost. For shipping coverage and delivery details, please refer to our Shipping Policy.

6. Refund Review and Timing

Once we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method used at checkout. Refunds are usually completed within 7 business days after approval, although the final posting time may depend on your bank, card issuer, or payment provider.

7. Damaged, Defective, or Incorrect Items

Please inspect your package immediately after delivery. If your order arrives damaged, defective, missing items, or incorrect, please contact us within 48 hours of receipt at contact@garmlen.com. To help us review the issue fairly, include your order number, product photos, packaging photos, shipping label photo, and a brief description of the problem.

8. Payment Disputes and Contact Information

For orders paid through Stripe or other supported payment methods, refunds will be handled through the original payment channel whenever possible. To help avoid delays, please contact us first at contact@garmlen.com before opening a payment dispute or chargeback. We keep order records, shipping details, tracking information, delivery confirmation, customer communication, and return review results to support fair resolution of refund or payment disputes. For return, refund, or order questions, please contact Garmlen at contact@garmlen.com, +1(303)274-0214, or 6595 W 14th Ave, Ste 201, Lakewood, CO 80214, US.