Shipping Policy

1. Global Shipping

We provide global shipping services for orders placed through garmlen.com. Our current shipping coverage includes the United States, Europe, and Rest of the World. Shipping availability may vary for remote areas, restricted locations, customs limitations, carrier capacity, or local delivery conditions.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days are Monday through Friday, excluding weekends and public holidays. During peak seasons, promotional periods, or high order volume, processing may require additional time.

3. Shipping Coverage

We currently ship to the United States, Europe, and Rest of the World. The United States refers to domestic U.S. delivery areas supported by our carriers. Europe and Rest of the World shipments may be subject to local customs checks, import rules, and regional carrier availability.

4. Shipping Time

Estimated delivery time is 5–12 business days for the United States, 7–15 business days for Europe, and 10–20 business days for Rest of the World. Delivery estimates are not guaranteed and may be affected by weather, customs clearance, carrier delays, peak seasons, address errors, or other circumstances beyond our control.

5. Shipping Fees and Free Shipping

Shipping fees are based on the delivery region. United States shipping is USD $5.99, and free shipping is available for U.S. domestic orders over USD $130. Europe shipping is USD $8.99 and does not include free shipping. Rest of the World shipping is USD $13.99 and does not include free shipping. Final shipping costs will be shown at checkout before payment is completed.

6. Shipping Carriers

We work with reliable logistics carriers and local delivery partners to complete shipment and final delivery. The carrier used for each order may vary depending on the delivery address, parcel size, shipping route, warehouse arrangement, and carrier service availability.

7. Tracking Information

After your order has been shipped, tracking information will be sent to the email address provided at checkout. You may also check your shipment status through our Order Tracking page. Tracking updates may take 24–48 hours to appear after the parcel is handed over to the carrier.

8. Delivery Responsibility

Please make sure your shipping address is complete and accurate before placing an order. Some parcels may require a signature depending on the carrier, destination, or order value. If delivery fails due to an incorrect address, refused parcel, unavailable recipient, or failure to collect the package, additional shipping fees may apply.

9. Package Damage or Delivery Problems

Please inspect your package immediately after delivery. If your parcel arrives damaged, defective, missing items, or incorrect, please contact us within 48 hours of receipt at contact@garmlen.com. Include your order number, product photos, packaging photos, shipping label photo, and a brief description of the issue so we can review and assist you.

10. Customs, Duties, Taxes, and Contact

Orders shipped within the United States are domestic deliveries and do not incur customs duties or import taxes. For Europe and Rest of the World orders, customs duties, VAT, import taxes, brokerage fees, or other destination charges may be required by local authorities and are generally the recipient’s responsibility. If you have questions about shipping, delivery, tracking, damaged parcels, or address changes, please contact Garmlen at contact@garmlen.com, +1(303)274-0214, or 6595 W 14th Ave, Ste 201, Lakewood, CO 80214, US.