Privacy Policy

1. Introduction

This Privacy Policy explains how Garmlen collects, uses, stores, protects, and shares information when you visit or place an order through garmlen.com. By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, order details, customer service messages, and other information needed to process your order or respond to your request.

3. Order and Transaction Information

When you place an order, we collect order-related information such as purchased items, order value, order date, shipping status, tracking details, delivery confirmation, return requests, refund records, and customer communication history. This information helps us complete orders, provide support, and respond to payment or delivery disputes.

4. Global Shipping Information

We provide global shipping services, and we use shipping information only as needed to process, ship, track, and support your order. Detailed shipping coverage, delivery estimates, shipping fees, and tracking terms are provided in our Shipping Policy.

5. Return and Refund Information

If you request a return or refund, we may collect your order number, return reason, photos, packaging photos, shipping label photos, inspection results, and related communication. Return conditions and product-related return requirements are explained in our Return and Refund Policy.

6. Payment Processing by Stripe and PayPal

Payments may be processed by Stripe, PayPal, or other supported third-party payment service providers available at checkout. We do not store your full card number, CVV, magnetic stripe data, PayPal login credentials, digital wallet credentials, or complete payment information on our website. Payment information is handled through secure payment channels provided by the applicable payment processor.

7. Payment Security

To support payment security, our checkout process relies on secure payment technology, encrypted transmission, fraud screening tools, and payment processor verification methods where applicable. Stripe and PayPal may process payment data according to their own security standards, fraud prevention tools, compliance requirements, and buyer or seller protection procedures.

8. Information Used for Dispute Resolution

To help resolve payment disputes, chargebacks, refund claims, delivery questions, PayPal case reviews, or Stripe reviews, we may keep order records, payment status, shipment records, tracking numbers, delivery confirmation, customer messages, return review results, refund decisions, and related evidence. These records help show whether an order was placed, paid, shipped, delivered, returned, or refunded.

9. How We Use Your Information

We use your information to process orders, confirm payments, arrange shipment, provide tracking, respond to customer service requests, review returns, issue refunds, prevent fraud, improve website operations, comply with legal obligations, and protect the rights of customers and Garmlen.

10. Website Security Measures

Our website uses HTTPS and TLS/SSL encryption to help protect data transmitted between your browser and our website. These technologies help reduce the risk of unauthorized interception during account access, checkout, form submission, and general website browsing.

11. Data Protection Measures

We take practical measures to protect customer information, including access control, limited staff access, password protection, secure hosting practices, data minimization, order record review, website monitoring, software updates, and restricting access to information only where it is needed for business or support purposes.

12. Cookies and Website Technologies

We may use cookies, analytics tools, session technologies, and similar website tools to keep the website functioning, remember cart activity, improve browsing experience, understand website performance, and help detect suspicious activity. You may manage cookie preferences through your browser settings.

13. Sharing Information with Service Providers

We may share necessary information with trusted service providers, including payment processors, shipping carriers, logistics partners, website hosting providers, fraud prevention services, customer support tools, and technical service providers. These parties receive only the information needed to perform their services.

14. Legal Compliance and Protection

We may use or disclose information when required to comply with applicable laws, regulations, legal requests, tax obligations, fraud prevention needs, payment network requirements, or to protect the rights, safety, property, and lawful interests of customers, Garmlen, service providers, or other parties.

15. Data Retention

We generally retain customer order, support, return, refund, and transaction-related information for one year, unless a longer retention period is required by law, tax obligations, fraud prevention, payment dispute handling, chargeback defense, legal claims, or legitimate business needs.

16. GDPR and Privacy Rights

If GDPR or similar privacy laws apply to you, you may have the right to request access to your personal data, correction of inaccurate data, deletion of certain data, restriction of processing, objection to processing, or a copy of your data. Some requests may be limited where we need to retain information for legal, order, payment, fraud prevention, or dispute-resolution reasons.

17. Your Choices and Account Information

You may contact us to update, correct, or request review of certain personal information associated with your order or customer service history. You may also unsubscribe from marketing emails where available, but we may still send necessary order, payment, shipping, return, refund, or customer service communications.

18. Contact Information

If you have questions about this Privacy Policy, your personal information, payment privacy, data security, GDPR-related requests, or order records, please contact Garmlen at contact@garmlen.com, +1(303)274-0214, or 6595 W 14th Ave, Ste 201, Lakewood, CO 80214, US.